Novotel Suites Ambassador Seoul Yongsan (2023)

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ALL Rating 4.3/5 363 reviews

TripAdvisor Rating 4.0/5 188 reviews

Rutger W Families - 3/2/2023 TripAdvisor review

The room was great in size (junior suite). Location not downtown but by metro (yongsan station just accross the road) good accessable with metro line 1. However the service was very very poor and not Novotel worthy. Actually it was a shame! We waited more than 1 hour for delivery of room service. I tried to call guest services 5 times, waited for speaking to someone and then the connection was disrupted; every time. We asked for price list of minibar which was not in the room. They did not want to give it in person but would bring it to the room. We asked it 3 times that evening, no one appeared at our room with the price list. We asked for the price of the bottle red wine in our room, they kept telling me there was no red wine in the room. When someone from reception appeared, they told me "this is the right wine in the room". Are you kidding me? And the worst, we arrived for breakfast at 9 am, they gave us a code to come back in an hour because it was full; more than 100 other groups were waiting. Finally, we had breakfast at 10.30 (!!) but at 11 breakfast time was fininshed. Groups that arrived after us were told that breakfast was full although they had paid for it. By the way, special thanks to the kind guy who at 11 am arranged for me pancakes after I had been waiting for 15 minutes for refill of pancakes that as you may understand from the above have never arrived. At checkout I have expressed my diasppointment and gave the reception my email address. Never heard back...

Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

CarolaDinu Couples - 1/26/2023 TripAdvisor review

The room was nice, good view, comfortable beds and good bathroom. Location is good near a big mall and close to public transport. Restaurants are good but quite expensive. Service is ok and the staff quite friendly and helpful. Taxi entrance is a bit hard to find. Overall a good stay.

Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

Emelda T. T. Business - 1/23/2023 Confirmed reviews ALL

We are able to allowed on early check in. Staff very friendly and helpful Clean room

Dear Emelda T., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

Bomee Solo - 1/17/2023 Confirmed reviews ALL

Location, service, room conditions were all good! +recommend for business trips. Thank you, Bomee

j. bomee님께, Novotel Suites Ambassador Seoul Yongsan 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 마지막으로 지적주신 부분은 해당 부서와 공유하여 개선 될 수 있도록 최선을 다하도록 하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 차정직 드림 Assistant Front Office Manager

Anonymous Families - 1/7/2023 Confirmed reviews ALL

Good location near the rail network. The room was spacious and clean as expected from Novotel. The building is a tad dated and reception can be busy as there are nearly 40 floors of rooms.

Dear Norman S., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager